I don't get it...

Came across this summary of an article on StickyMinds today:

EBay's PayPal unit said a number of users had problems transferring money from their PayPal accounts to their bank accounts on Sunday and Monday. Amanda Pires, a PayPal spokeswoman, said a dedicated team was still trying to solve the problem on Monday afternoon. Pires said eBay was not sure what caused the glitch. "We are focused on fixing it, not diagnosing it," she said.

I really don't get that quote from the ebay spokesperson --> how can they fix an issue with their software, without diagnosing what the problem is? Sounds like a 'hack and slash' software development methodology - 'lets just mess around until it works like it should', rather than finding out what the problem actually is. I hope that quote was taken totally out of context :). And remind me never to be a spokesperson for any company!

http://www.stickyminds.com/s.asp?F=S11891_NEWS_6